⭐ Rated the #1 tour agency on TripAdvisor — see the reviews
Em Noronha

Privacy Policy

Last updated: June 27, 2026

EmNoronha ("we", "our" or "the company") is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store and protect the information you provide when using our website (emnoronha.com.br) and when contacting us, in compliance with Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018).

1. What data we collect

We may collect the following information:

  • Full name
  • Phone number (WhatsApp)
  • Email address
  • Intended travel date
  • Number of people in your group
  • Tour preferences
  • Browsing data (cookies, IP address, pages visited) — collected anonymously

2. How we collect your data

We collect your data when you:

  • Contact us via WhatsApp
  • Fill out forms on our website
  • Send us messages by email
  • Browse our website (browsing data via cookies and Google Analytics)

3. How we use your data

We use your information to:

  • Respond to your inquiries and booking requests
  • Send confirmations and information about the tours you book
  • Improve our services and the site experience
  • Comply with legal and tax obligations
  • Send marketing communications (only with your consent)

4. Legal basis for processing (LGPD)

Processing of your personal data is based on the following legal grounds set forth in the LGPD:

  • Contract execution: to process bookings and provide the services contracted
  • Legitimate interest: to improve our services and communicate relevant offers
  • Consent: to send marketing communications
  • Compliance with legal obligation: to meet tax and regulatory requirements

5. Data sharing

We do not sell, rent or share your personal data with third parties for commercial purposes, except:

  • With service providers that help us operate (e.g., payment platforms, CRM systems), who are subject to confidentiality agreements
  • When required by law or court order

6. Cookies and tracking

Our site uses cookies to improve your browsing experience and analyze traffic. You can configure your browser to refuse cookies, but this may affect the functioning of some site features.

We use the following analytics services:

  • Google Analytics: for traffic and user behavior analysis (anonymized data)
  • Google Ads: to display relevant ads (you can opt out of personalized ads at adssettings.google.com)

7. Your rights (LGPD)

Under the LGPD, you have the right to:

  • Confirm the existence of processing of your data
  • Access the personal data we hold about you
  • Correct incomplete, inaccurate or outdated data
  • Request the deletion of your personal data
  • Revoke consent at any time
  • Portability of your data to another service provider

To exercise any of these rights, contact us on WhatsApp: (81) 98905-7793 or by email: contato@emnoronha.com.br.

8. How long we keep your data

We keep your data for as long as necessary to fulfill the purposes described in this policy or as required by law. Client data is kept for up to 5 years after the last interaction, in accordance with Brazilian tax requirements.

9. Data security

We adopt appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.

10. External links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend that you read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new version on this page with the update date.

12. Contact

If you have questions about this Privacy Policy or about the processing of your data: